At Distinctive Gold Jewelry we take customer service seriously. That's why the jewelry services we provide are tailored specifically around the convenience of our customer. Distinctive Gold is a full service jeweler that offers on site jewelry repair for the following:
We have the experience, the tools and expertise to answer any of your questions about jewelry repair. Below are some more of the frequently asked questions that we see, but if there are any others that you have feel free to give us a call at (815) 469-2929.
We can't make any serious judgements on the repair without seeing the jewelry itself. As well, any documents, appraisals, or information that you have on the piece before you bring it in will help us determine what kind of metal and procedures we need and can do to get it repaired fully.
We can work on most, if not all jewelry that is brought in. Traditional metals (gold, silver, etc.) and fine jewelry is our specialty and can be done in-house, however we can work on mostly anything from costume jewelry to brands we don't carry. If there are any particularly tricky or rare situations we will find the right answer, place, or procedure to get what you need done. If we need some extra time to find an odd shaped stone or rare part, we will inform you right away. When the jewelry was bought from another store, be aware that your warranty may break if not brought back to the original jeweler for repairs.
If the piece was bought at Distinctive Gold Jewelry. If the piece was not purchased through us, we can not legally take any responsibilities for the piece or the warranties it may have had. Most warranties will break if not brought back to the original jeweler. We will do our best to ensure that the piece of jewelry will be repaired fully, we will inform the customer, and that our customers are satisfied.
Rings are typically not meant to upsized or downsized more than 3 ring sizes. However, it is better to let the jeweler see the ring before making this statement. Sometimes with the right touch we can get more or less than that.
We can replace the batteries on any watches, even if we don't carry that brand. Watch Repairs on the other hand can be tricky, There may be difficulty getting the right part. Although we very rarely cannot get the watch part, it may take many weeks to get it. If it is repairing our jewelry, it does not have to be bought with us, or carried by us to be repaired. However, replacements for brands we do not carry are near impossible. We suggest if you just want it replaced and it is under a warranty to bring it back to the original jeweler. After that step, we will use our best judgement and experience.
At Distinctive Gold Jewelry in Frankfort, IL we have seen it all. Whether it is from repairing and engraving the Michael Jordan Trophy (ask Tony about that one) or to the simple engagement ring check-up and cleaning. In our over 40 years of jewelry experience, we know exactly what to do in order to fix your jewelry properly. We always say that sometimes the best compliment is knowing that we are the trusted jeweler in the Frankfort area that can fix your watch, necklace or bracelet in the best way possible. We appreciate the trust and confidence and show that love for our customers in our work. If you are looking for any fix or repair to be done properly call us at 815-469-2929!